Tranquility Terms of Use

Effective Date: June 1, 2026 · Version 1.0

These Terms of Use ("Terms") govern your access to and use of the Tranquility website, platform, accounts, dashboards, applications, forms, and related online services, collectively referred to as the "Service."

Tranquility is operated by Tranquility Creative LLC ("Tranquility," "we," "us," or "our").

By creating an account, accessing an authenticated portion of the Service, or otherwise using the Service, you agree to these Terms. If you do not agree to these Terms, you may not create an account or use the Service.

Questions about these Terms may be sent to support@usetranquility.com.

Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Service.

If you create an account or use the Service on behalf of a business, organization, or other entity, you represent that you have authority to bind that entity to these Terms and any additional agreements entered into through the Service.

What Tranquility Provides

Tranquility is a creative strategy and sourcing platform for businesses seeking a clearer path from social media goals to content production.

The Service may include:

a.Business account creation and business profile management.

b.Complimentary Creative Map requests after required account creation or sign-in and confirmation of applicable business profile information.

c.Paid creative strategy and sourcing services, including Creative Strategy, Creative Blueprint, and Creative Concierge offerings.

d.Creator account creation, creator profile management, and applications to participate in Tranquility's vetted creator network.

e.Opportunities for approved creators to participate in project-specific creative production engagements.

f.Project scoping, creator sourcing, coordination, payment processing, and related administrative functionality.

g.Dashboards, communications, and other functionality made available through the Service.

The availability, features, pricing, and scope of any offering may change over time, subject to any applicable agreement or confirmed purchase.

Additional Agreements for Services and Projects

These Terms govern general access to and use of the Service. Certain activities require additional agreements.

For business users:

a.A business requesting a complimentary Creative Map or purchasing services from Tranquility may be required to accept the Tranquility Client Services Agreement.

b.A business proceeding with a specific creator production engagement may be required to approve a project-specific Statement of Work or other project agreement.

For creator users:

a.Submitting an application or creating an account does not guarantee acceptance into Tranquility's vetted creator network.

b.A creator approved for participation in the vetted creator network may be required to accept the Tranquility Creator Agreement before receiving or accepting paid opportunities.

c.A creator participating in a specific production engagement may be required to approve a project-specific Statement of Work or other project agreement.

If there is a conflict between these Terms and a signed or electronically accepted Client Services Agreement, Creator Agreement, Statement of Work, order confirmation, or other applicable project agreement, the more specific agreement controls with respect to the applicable service or project.

Accounts and Account Security

You agree to provide accurate, current, and complete information when creating or maintaining an account, business profile, creator profile, application, project submission, or other record through the Service.

You are responsible for:

a.Maintaining the confidentiality of your account credentials.

b.Restricting unauthorized access to your account.

c.All activity occurring under your account, except to the extent caused by Tranquility's breach of applicable obligations.

d.Promptly notifying Tranquility if you believe your account has been accessed without authorization or your login credentials have been compromised.

You may not impersonate another person or entity, create an account using materially false information, or use another person's account without authorization.

We may suspend, limit, or terminate an account that contains false information, presents a security risk, violates these Terms, or is otherwise used in a manner that may harm Tranquility, another user, or the integrity of the Service.

Business Profiles, Creator Profiles, Applications, and Submissions

The Service allows users to submit information such as business details, brand information, goals, social media links, website links, budgets, project needs, creator portfolios, creator profile information, equipment and service details, availability, images, and communications.

You represent and warrant that:

a.Information you submit is accurate to the best of your knowledge.

b.You have the right to submit any information, links, images, logos, portfolio examples, materials, or other content you provide.

c.Your submission does not infringe, misappropriate, or violate any copyright, trademark, privacy, publicity, contractual, or other right of a third party.

d.Your submission does not contain unlawful, deceptive, defamatory, harmful, or malicious content.

You retain ownership of content and materials you submit, except for rights granted under a separate agreement or as otherwise expressly stated in these Terms.

You grant Tranquility a non-exclusive, worldwide, royalty-free license to access, store, reproduce, display, transmit, and otherwise use your submitted materials only as reasonably necessary to:

a.Operate and administer the Service.

b.Create and manage your account or profile.

c.Evaluate creator applications.

d.Prepare, provide, or coordinate requested services.

e.Facilitate approved business and creator opportunities.

f.Communicate with you regarding your account, application, purchase, project, or requested service.

g.Protect the security and integrity of the Service.

This license does not give Tranquility ownership of your submitted materials.

Creative Maps, Strategy Services, Artificial Intelligence Assistance, and No Guaranteed Results

Creative Maps, Creative Strategy, Creative Blueprint, Creative Concierge, recommendations, scopes, assessments, content plans, creator sourcing assistance, and related outputs are provided as professional creative strategy and sourcing services.

Tranquility may use artificial intelligence-enabled tools to assist in preparing Creative Maps, strategy recommendations, scopes, assessments, content plans, and related service outputs based on information submitted through the Service. At launch, these tools are used to assist with product and deliverable generation, and are not used to automatically approve or reject creator applications, determine eligibility for the creator network, select creators for specific projects, make payment decisions, or create binding production commitments without the required user and Tranquility approvals.

Unless expressly stated in a separate written agreement, Tranquility does not guarantee:

a.Any specific increase in followers, reach, engagement, leads, bookings, sales, revenue, profitability, press coverage, or business performance.

b.That a recommended content strategy will produce a particular result.

c.That a particular creator will be available, selected, or willing to perform a project.

d.That any creator application will be approved.

e.That any approved creator will receive a minimum number of opportunities or any paid work.

A business remains responsible for its business decisions, marketing decisions, approvals, claims, product information, legal compliance, and use of any deliverables or recommendations.

Creator Network and Production Engagements

Tranquility may review creator applications and approve certain creators for participation in its vetted creator network.

Admission to the creator network is determined by Tranquility in its discretion and may be conditioned on profile completion, portfolio review, acceptance of the Tranquility Creator Agreement, or other reasonable requirements.

Tranquility may source or coordinate creators for businesses seeking content production. Each accepted production engagement may require a project-specific Statement of Work identifying matters such as:

a.The participating business and creator.

b.Deliverables.

c.Scope and production requirements.

d.Location, schedule, milestones, and revision limits.

e.Pricing and applicable Tranquility fees.

f.Ownership, usage, portfolio, display, confidentiality, release, and restriction terms.

g.Cancellation, rescheduling, delivery, and payment terms.

No user may assume that a project exists, is approved, or is binding unless the applicable parties complete the required approval or agreement process.

Content Ownership for Production Engagements

Unless otherwise expressly stated in an applicable project-specific Statement of Work or other signed agreement, final approved deliverables created for an approved business production engagement will be owned by the applicable business following full payment of all amounts required for that engagement.

Ownership of raw footage, raw photos, unused materials, editable project files, production tools, templates, creator pre-existing materials, licensed third-party assets, music, fonts, or other excluded items is determined by the applicable Statement of Work or other project agreement.

Where disclosed and agreed in the applicable Client Services Agreement, Creator Agreement, or Statement of Work, Tranquility may receive a limited right to display final approved and publicly released work on its creator network page, portfolio, case studies, proposals, or sales materials for the purpose of demonstrating completed-work quality and supporting the review and selection of creators.

Tranquility will not rely on these Terms alone to obtain broader ownership or public-display rights in a specific customer's commissioned deliverables where a separate project agreement governs those rights.

Fees, Purchases, and Payment Processing

Certain services available through Tranquility require payment.

Pricing, included services, applicable fees, upgrade credits, production-related fees, payment timing, cancellation treatment, and refund treatment may be stated in the applicable purchase flow, Client Services Agreement, Creator Agreement, Statement of Work, order confirmation, or other service-specific terms.

Tranquility uses Stripe or its affiliated payment services as a third-party payment processor for paid purchases and certain production-related payment transactions. When you submit payment information, your payment information is provided to Stripe and handled subject to Stripe's applicable terms and privacy practices.

Tranquility does not require users to provide full payment-card information directly to Tranquility outside the approved third-party payment-processing experience.

You agree to provide accurate payment and billing information and authorize applicable charges for the purchases or transactions you approve through the Service.

A creator's eligibility for payment, payment amount, applicable platform fee, delivery obligations, and any payment-release conditions are governed by the applicable Creator Agreement and project-specific Statement of Work.

Communications and Electronic Transactions

By creating an account or using the Service, you consent to receive electronic communications that are reasonably necessary to administer or provide the Service, including:

a.Account verification and authentication messages.

b.Password reset or security communications.

c.Business profile, creator profile, application, or account notices.

d.Creative Map, strategy, project, or deliverable communications.

e.Payment confirmations, transaction-related notices, and service updates.

f.Notices regarding changes to applicable agreements or policies.

Electronic communications satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

Tranquility does not send promotional marketing emails at launch unless you separately request or consent to such communications in the future.

Acceptable Use and Prohibited Conduct

You may use the Service only for lawful purposes and in accordance with these Terms and any additional agreement applicable to you.

You may not:

a.Violate any applicable law, regulation, court order, or contractual obligation.

b.Submit false, misleading, fraudulent, infringing, or unauthorized information or materials.

c.Impersonate another person, business, or creator.

d.Attempt to gain unauthorized access to the Service, another account, any database, or any connected system.

e.Interfere with, disable, disrupt, scrape, reverse engineer, probe, or attempt to circumvent the security or functionality of the Service, except as permitted by law.

f.Upload, transmit, or introduce malware, harmful code, or malicious content.

g.Use information obtained through the Service to harass, exploit, spam, or unlawfully contact another user.

h.Misuse confidential project information, creator information, business information, or project opportunities.

i.Use Tranquility's name, trademarks, brand elements, or materials in a misleading manner.

j.Use the Service in a manner that may expose Tranquility or any user to legal, security, reputational, or operational risk.

Tranquility Intellectual Property

The Service, including the Tranquility name, branding, logos, website design, software, dashboards, workflows, platform functionality, text, graphics, templates, general methodologies, and other materials made available by Tranquility, is owned by Tranquility or its licensors and is protected by applicable intellectual property laws.

Except for the limited right to use the Service in accordance with these Terms, no right, title, or interest in the Service or Tranquility intellectual property is transferred to you.

Specific client deliverables, creator production deliverables, and rights in submitted materials are governed by the applicable service or project agreement where one exists.

Third-Party Services and External Links

The Service may use or connect with third-party services, including providers for authentication, hosting, database and storage infrastructure, email delivery, artificial intelligence-assisted product generation, payment processing, and identity-provider sign-in.

The Service may also contain links to websites, portfolios, social-media pages, payment services, or other resources controlled by third parties.

Tranquility does not control and is not responsible for third-party services, external sites, or their content, availability, security, or privacy practices. Your use of a third-party service may be governed by that third party's separate terms and policies.

Privacy

Tranquility's collection, use, sharing, and protection of personal information is described in the Tranquility Privacy Policy.

By creating an account or using the Service, you acknowledge that you have had the opportunity to review the Privacy Policy.

Suspension and Termination

You may stop using the Service at any time.

Tranquility may suspend, restrict, or terminate your account or access to the Service if:

a.You violate these Terms or another applicable agreement.

b.You provide inaccurate, misleading, unlawful, or infringing information.

c.Your use presents a security, fraud, legal, payment, or platform-integrity risk.

d.You misuse a project opportunity, confidential information, or another user's information.

e.Tranquility discontinues the applicable account type or Service feature.

Termination or suspension does not eliminate obligations that arose before termination, including payment obligations, confidentiality obligations, intellectual property rights, limitations of liability, dispute provisions, or rights granted under a separate agreement.

Service Availability and Changes

Tranquility may modify, improve, suspend, or discontinue portions of the Service from time to time.

We do not guarantee that the Service will always be available, uninterrupted, secure, or error-free. The Service may be unavailable because of maintenance, technical failures, third-party provider issues, security incidents, updates, or circumstances outside our reasonable control.

We may update these Terms from time to time. If a change is material, we may provide notice through the Service, by email, or through another reasonable method. Where required or appropriate, we may require renewed acceptance before continued use of certain features.

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."

TRANQUILITY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, EXCEPT TO THE EXTENT A WARRANTY CANNOT BE DISCLAIMED UNDER APPLICABLE LAW.

TRANQUILITY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS, OR THAT ANY STRATEGY, RECOMMENDATION, CREATOR MATCH, CREATIVE PROJECT, OR CONTENT DELIVERABLE WILL ACHIEVE A PARTICULAR COMMERCIAL OR MARKETING RESULT.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRANQUILITY AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITY, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRANQUILITY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE GENERAL USE OF THE SERVICE WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID DIRECTLY TO TRANQUILITY FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100).

This limitation does not alter any liability allocation expressly stated in a separate signed or electronically accepted Client Services Agreement, Creator Agreement, or Statement of Work for a specific service or project.

Some jurisdictions do not permit certain liability exclusions or limitations, so portions of this section may not apply to you.

Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Tranquility and its members, managers, officers, employees, contractors, affiliates, and service providers from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:

a.Your violation of these Terms or another agreement applicable to your use of the Service.

b.Information, content, links, images, portfolio materials, business materials, or other submissions you provide.

c.Your infringement or violation of another person's intellectual property, privacy, publicity, contractual, or other rights.

d.Your unlawful, fraudulent, misleading, or unauthorized conduct.

e.Your use of deliverables, recommendations, project materials, or creator opportunities in violation of applicable law or agreed restrictions.

Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles.

Subject to any different dispute-resolution provision in an applicable Client Services Agreement, Creator Agreement, Statement of Work, or other written agreement, any dispute arising out of or relating to these Terms or the general use of the Service shall be brought exclusively in the state or federal courts located in Delaware, and each party consents to the personal jurisdiction of those courts.

Nothing in these Terms limits any non-waivable rights you may have under applicable law.

Miscellaneous

These Terms, together with the Privacy Policy and any additional agreement applicable to a particular service or project, constitute the applicable agreement between you and Tranquility concerning your use of the Service.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

Tranquility's failure to enforce a provision of these Terms is not a waiver of its right to do so later.

You may not assign these Terms or your account without Tranquility's prior written consent. Tranquility may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, financing, or transfer of the Service.

Headings are for convenience only and do not affect interpretation.

Contact Us

Questions about these Terms may be sent to:

Tranquility Creative LLC

Email: support@usetranquility.com